Customer Account Analyst, Jobs, Cambridgeshire, Peterborough, 1029

01733 802 300

118 Culley Court, Orton Southgate, Peterborough, Cambridgeshire PE2 6WA

4 High Street, Huntingdon, Cambridgeshire, PE29 3TE, 01480 718 333

Customer Account Analyst - Peterborough

£19,000 to £22,000 per annum - Commercial - Customer Service
Ref: 1029 Date Posted: Wednesday 30 May 2018
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Customer Account Analyst

The Role:

A new role recently introduced into an existing team for a major customer, this role will provide dedicated support to 2 key areas, Customer Service and Data Analyses which is aimed at improving the performance for the customers.


  • To work in close partnership with the Account Managers
  • Produce key analysis reports and information in order to allow the client to make strategic decisions on their strategy
  • Provide weekly updates of relevant reports and update summaries
  • Create and develop new marketing reports as required
  • Provide data to meet internal targets as well as customer SLA’s and KPI’s
  • Carry out the various customer management tasks performed
  • Answering and responding to emails and telephone enquiries from auction sites and RMS clients
  • Action any issues, queries or complaints arising so that any problems are resolved, in a timely fashion, to all parties’ satisfaction as far as is reasonably practicable
  • Escalate any complex issues to the supervisor
  • Ensure that customer SLA’s are met or exceeded
  • Undertake ad-hoc tasks as necessary to meet the business needs and for your own personal development

Person Specification:

  • This role requires a team player with the ability to build strong client relationships, communicate effectively at all levels and work under pressure to achieve deadlines
  • This role also has a great deal of customer service focus and so a high degree of attention to detail is required
  • Have a good understanding of Microsoft Office and other data analysis products and excellent data entry skills

Hours and Pay:

  • Monday – Friday 09.00 – 17.30
  • £18,000 - £22,000pa
  • Perkbox
  • Pension
  • Free parking

The Company:

This is an exciting opportunity to join a thriving, successful organisation who is a fast growing, well-known brand in their market sector. Based in Peterborough, our client is looking for a tenacious and highly motivated Customer Administrator.

Why us?

We will give you personal and professional advice. We will always do our best to find you that right opportunity.

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Making sure that the opportunity is right for both you and our clients, we follow a thorough 17 point recruitment process.

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