Customer Account Administrator, Jobs, Cambridgeshire, Peterborough, 808
Peterborough
Huntingdon

01733 802 300

peterborough@recruitmint.com

Peterborough
118 Culley Court, Orton Southgate, Peterborough, Cambridgeshire PE2 6WA

Huntingdon
4 High Street, Huntingdon, Cambridgeshire, PE29 3TE, 01480 718 333

Customer Account Administrator - Peterborough

£17,000 - £17,500pa - Commercial - Customer Service
Ref: 808 Date Posted: Thursday 05 Oct 2017
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Customer Account Administrator

The Role:

To provide a proactive approach to managing the customer experience. To help ensure the best possible service to retain and develop future business within this high profile and high revenue Account. The role requires a self-starter capable of working on their own initiative with the support of the team managers.

At all times our Customers need to be fully informed of any potential problems and proposed solutions working to their specific service level agreements. The position will work closely with the Sales team and will offer real opportunities for personal development within this area of the business

Responsibilities:

  • Be the first line of communication for the external accounts
  • Run daily and monthly ‘health check’ reports to ensure SLA’s are being met
  • Process and action any areas of concern, liaising with other areas of service delivery to ensure speedy solutions are achieved
  • Meet regularly with the Supervisor to prepare contract reports, KPI reports and agendas for customer review meetings
  • Work with internal finance functions to assist in resolving disputes for customer invoices
  • Liaise with delivery dispatchers to establish information for customers
  • Undertake any other duties as appropriate within your competence, as required by line manager
  • To support the administration and Sales element of the account
  • Produce invoices/credits for contracts and resolve disputes
  • Ensure customer specific administration procedures are adhered to
  • Produce customer estimates and liaise with customers

Person Specification:

  • Strong attention to detail
  • Able to work within a fast-paced environment
  • Must be confident
  • Experience using Sage would be beneficial

Hours and Pay:

  • Monday to Friday 9 am to 5 pm
  • Free parking
  • Pension
  • 25 days holiday + 8 bank holidays
  • £17,000 - £17,500 per annum

The Company:

This company are well known for their expertise in the hospitality market and our renowned across Europe, for their passion to create a sustainable company and solution for their clients. They are a great company to work for, who are looking for ambitious individuals to help them grow.

Why us?

We will give you personal and professional advice. We will always do our best to find you that right opportunity.

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Process

Making sure that the opportunity is right for both you and our clients, we follow a thorough 17 point recruitment process.

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 17 Church Walk, Peterborough, Cambridgeshire PE1 2TP

01733 802 300 peterborough@recruitmint.com

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