2nd Line Support Engineer, Peterborough, Permanent

01733 802 300


118 Culley Court, Orton Southgate, Peterborough, Cambridgeshire PE2 6WA

4 High Street, Huntingdon, Cambridgeshire, PE29 3TE, 01480 718 333

This vacancy is now closed

2nd Line Support Engineer - Peterborough

Up to £25,000 per annum - Commercial - IT
Ref: 816 Date Posted: Wednesday 11 Oct 2017
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2nd Line Support Engineer

The Role

The role offers the right candidate the opportunity to join a highly successful and fast-growing organisation, at the leading edge of the technology sector. This role is responsible for providing IT support to all users and customers within and outside of the organisation, for all incidents and service requests, in respect of all information systems.


  • Follow Incident Management standards, including the Major Incident process
  • Assist in monitoring and resolution of incidents/requests assigned to internal support teams and 3rd party suppliers in accordance with agreed Service Levels
  • Continuously evaluate the existing processes and procedures to ensure that Incident Management is being carried out in the most efficient and effective manner, working with the Team Leader to initiate appropriate corrective action
  • Coordinate with other teams and the Problem Management process in respect of major incidents as and when they occur
  • Manage user escalations, ensuring that they are thoroughly investigated and that an agreeable solution is achieved for our users and customers
  • Help to raise the profile of the IT organisation with colleagues inside and outside of the business
  • Manage implementation projects of both Cloud-based solutions and Tradition IT rollouts
  • Assist with the continuous development of our Cloud Platform

Person Specification

  • Windows 7/8/10 + Windows Server i.e. 2008, 2012, 2016
  • Exchange / Office 365 administration, users, groups etc.
  • Remote Desktop Services
  • Virtualisation, VMWare/Hyper-V
  • Network printer installations
  • General Applications, Office, Sage, etc.
  • Business antivirus software, Sophos, AVG etc.
  • Malware, spyware, adware removal
  • Networking concepts including Routers, Switches, copper links
  • Backups – Cloud-based backups, image-based backups
  • Networking protocols, DHCP, DNS, IP, NAT
  • Remote support methods, LogMeIn, Team Viewer, VPN & VNC
  • Active Directory administration

Hours and Pay

  • Monday to Friday 37.5 hours a week
  • Up to £25,000 per annum (depending on experience)
  • 20 days’ holiday + 8 days bank holiday
  • Free parking
  • Pension

The Company

Recruit Mint are working alongside an IT company, who are expanding rapidly and looking to increase the team with a 2nd Line Support Technician. They are an IT support and solutions company with more than ten years’ experience in the IT sector. Over this time, they have built up a UK customer base. Their skilled engineers cover a wide range of business interests from agriculture through education, motorsport and to the retail sector.



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 17 Church Walk, Peterborough, Cambridgeshire PE1 2TP

01733 802 300 peterborough@recruitmint.com

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